Shipping policy
JKJ WILLIAMS — SHIPPING POLICY
Last updated: 26 August 2026
At JKJ Williams, we take care to ensure that every order is appropriately packed and dispatched according to the nature, size and value of the item.
As our collection may include unique, valuable, fragile and oversized pieces, shipping methods and delivery times can vary between products.
UK DELIVERY
We currently offer delivery throughout the United Kingdom where a suitable delivery service is available.
Available shipping options and any applicable delivery charges will normally be displayed during checkout.
For unusually large, heavy, fragile or high-value items, alternative delivery arrangements may be required. Where necessary, we will contact you after your order is placed to confirm suitable arrangements.
PROCESSING TIMES
We aim to prepare and dispatch orders as promptly as reasonably possible.
Most standard orders will normally be dispatched within 1–3 business days following confirmation of payment.
Certain items may require additional preparation time because of their size, value, fragility or specialist packaging requirements.
If we expect a material delay in dispatching your order, we will contact you.
DELIVERY TIMES
Delivery times displayed during checkout or otherwise provided by JKJ Williams are estimates unless expressly stated otherwise.
Actual delivery times may vary depending on the destination, carrier, item and delivery service selected.
Delays may occasionally occur because of circumstances outside our reasonable control, including carrier disruption, adverse weather, customs processing or other unforeseen events.
TRACKING
Where tracking is available for your chosen delivery service, tracking information will normally be provided once your order has been dispatched.
For valuable items, we may use tracked, signed-for or insured delivery services where appropriate.
LARGE, HEAVY OR OVERSIZED ITEMS
Some products, including large artwork, furniture, bicycles or other oversized pieces, may not be suitable for ordinary parcel delivery.
These items may require:
• Specialist courier delivery;
• Additional protective packaging;
• An agreed delivery appointment;
• Collection in person, where offered; or
• Another suitable delivery arrangement.
Any specific delivery conditions applying to an item may be stated on its product page or communicated to you before dispatch.
If additional arrangements are necessary after an order is placed, we will contact you before dispatch.
FRAGILE AND HIGH-VALUE ITEMS
Fragile and high-value products will be packaged with reasonable care appropriate to the nature of the item.
Depending on the product, we may use additional protective packaging, tracked delivery, signature confirmation or appropriate insurance.
Please inspect your order promptly after delivery.
If an item arrives damaged, please contact us as soon as reasonably possible at:
williamzjack90@gmail.com
Please retain the item and its packaging and, where possible, provide photographs showing the damage and packaging. This can help us investigate the issue with the delivery provider.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
FAILED OR MISSED DELIVERY
If delivery cannot be completed because nobody is available to receive the order, the carrier may attempt redelivery, leave instructions for collection or return the parcel to us.
If an order is returned to us because an incorrect or incomplete address was supplied, or because reasonable delivery or collection attempts were unsuccessful, additional delivery charges may apply before the order can be resent.
Nothing in this section affects your statutory consumer rights.
LOST OR DELAYED ORDERS
If your order has not arrived within the expected delivery period, please contact us at:
williamzjack90@gmail.com
We will investigate the delivery with the relevant carrier where appropriate.
If an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law.
RESPONSIBILITY FOR GOODS
For UK consumer purchases, responsibility for the goods will normally pass to you when you, or a person identified by you to receive the goods, takes physical possession of them, except where applicable law provides otherwise.
INTERNATIONAL DELIVERY
International delivery may be available for certain products and destinations.
Availability will depend on the size, weight, value and nature of the item and the destination country.
International customers may be responsible for customs duties, import taxes, handling charges or other fees imposed by the destination country where these are not collected during checkout.
Customs processing can also affect delivery times.
If international delivery is not available through checkout for a particular item or destination, please contact us and we can advise whether an alternative delivery arrangement may be possible.
RETURNS
Shipping arrangements relating to returns are covered by our Returns & Refunds Policy.
Please contact us before returning an item.
CONTACT
For questions about shipping or an existing delivery, please contact:
JKJ Williams
Email:
williamzjack90@gmail.com
Address:
Parc Newydd
Mountain Ash
Abercynon
CF45 4NJ
United Kingdom