Refund policy
JKJ WILLIAMS — RETURNS & REFUNDS POLICY
We want you to be happy with your purchase from JKJ Williams. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return under our 30-day returns policy, your item should be returned in the same condition in which you received it, unused and, where applicable, with its original packaging, accessories and documentation.
You will also need your receipt or other proof of purchase.
This policy is in addition to, and does not affect, any statutory rights you may have as a consumer.
STARTING A RETURN
To request a return, please contact us at:
williamzjack90@gmail.com
Please do not send an item back before contacting us.
If your return is accepted, we will provide instructions explaining how and where to return your item.
Returns should be sent to:
[RETURN ADDRESS]
Items returned without first requesting a return may not be accepted.
RETURN POSTAGE
Unless an item is faulty, damaged, incorrectly described or supplied incorrectly, the customer may be responsible for the cost of returning the item.
We recommend using an appropriate tracked and insured delivery service when returning valuable items.
If an item is faulty, damaged, incorrectly described or supplied incorrectly, please contact us so that we can arrange an appropriate resolution.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, faulty, incorrectly described, or you receive the wrong item, please contact us as soon as possible at williamzjack90@gmail.com.
We will assess the issue and work with you to provide an appropriate solution.
Nothing in this policy affects your statutory rights in relation to faulty, damaged or misdescribed goods.
EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain items may not be eligible for return under our voluntary 30-day returns policy, including:
• Items that have been personalised or made specifically to your requirements
• Items that have been altered, damaged or materially changed after delivery
• Items which cannot be returned for health, hygiene or safety reasons where an applicable seal has been broken
• Gift cards, where applicable
Please contact us if you have any questions about whether a particular item can be returned.
Any exclusions from our voluntary returns policy do not affect rights you may have under applicable consumer law.
SALE ITEMS
Purchasing an item at a reduced or sale price does not affect your statutory consumer rights.
Unless otherwise stated before purchase, eligible sale items may also be returned in accordance with our 30-day returns policy.
EXCHANGES
We do not currently operate a direct exchange service.
If you would like a different item, the simplest option is to return the original item in accordance with this policy and place a new order separately.
UK CANCELLATION RIGHTS
If you are a UK consumer purchasing online, you may have a statutory right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
Where this statutory cancellation right applies, you then generally have a further 14 days to return the goods after notifying us of your cancellation.
These statutory rights operate separately from our voluntary 30-day returns policy and are not restricted by it.
EU/EEA CONSUMERS
Customers in the European Union or European Economic Area may also have statutory cancellation and return rights under applicable consumer protection laws.
Nothing in this policy is intended to limit those statutory rights.
REFUNDS
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. We aim to process approved refunds promptly and, where applicable, within the time limits required by law.
Please remember that your bank, card provider or payment provider may require additional time to process the refund after it has been issued.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at:
williamzjack90@gmail.com
CONTACT
For any questions about returns or refunds, please contact:
JKJ Williams
Email: williamzjack90@gmail.com